Terms of service

Last updated: October 2026

Welcome to Mahalaxmi Farm. By accessing our website, placing an order, or using our services, you agree to the following Terms of Service.

Please read these terms carefully before using our website or purchasing our products. These terms apply to customers, visitors, and anyone interacting with Mahalaxmi Farm through our website or official communication channels.

1. About Us

This website is operated by Mahalaxmi Farm, based in Haldwani, Uttarakhand, India.

Throughout these Terms of Service, the words "we", "us", and "our" refer to Mahalaxmi Farm. The words "you" and "your" refer to visitors, users, and customers of our website and services.

2. Products & Nature of Produce

Mahalaxmi Farm offers a selection of farm produce, traditional pickles, and other food and agricultural products.

As many of our products are made using natural ingredients and seasonal produce, certain characteristics may vary between batches.

Size, colour, sweetness, texture, and appearance may vary depending on the product and batch.
Natural variations in fresh produce, including minor marks or differences in appearance, are not necessarily defects.
Product photographs are intended to represent the products accurately, although actual products may differ slightly in appearance.
Seasonal availability may affect the selection and quantities of products offered.

We make reasonable efforts to ensure that product descriptions, ingredients, quantities, and other information displayed on our website are accurate.

Customers are encouraged to review product labels, ingredient information, allergen declarations, storage instructions, and best-before dates before consumption.

3. Orders & Order Confirmation

Orders may be placed through our website and, where available, through official Mahalaxmi Farm communication channels, including WhatsApp, phone, or social media.

After placing an order through our website, you may receive an order confirmation by email, SMS, WhatsApp, or another communication channel.

Order confirmation acknowledges receipt of your order. Fulfilment remains subject to product availability, successful payment where applicable, and verification of order details.

We reserve the right, where reasonably necessary, to:

Limit quantities available for purchase.
Cancel orders when products are unavailable.
Correct genuine pricing or listing errors.
Restrict deliveries to locations outside our serviceable areas.
Decline orders reasonably suspected of fraud, misuse, or unauthorised activity.

If we cancel an order for which payment has already been received, we will arrange an appropriate refund to the original payment method or another mutually agreed method, subject to applicable payment processing procedures.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Product prices may change based on seasonal availability, production costs, harvest conditions, logistics, and other operational factors.

The final amount payable, including applicable taxes, shipping charges, and any additional charges, will be displayed during checkout before you confirm your order.

Depending on availability and eligibility, we may accept payments through:

UPI and supported digital payment methods.
Debit and credit cards.
Net banking and other payment options supported by our payment providers.
Cash on Delivery (COD), where available.
Direct bank transfers for orders arranged through authorised communication channels, where applicable.

Cash on Delivery availability, order limits, and any applicable COD charges will be communicated at checkout.

Online payments are processed through third-party payment service providers. Mahalaxmi Farm does not directly store complete debit or credit card details, UPI PINs, or banking passwords on its servers.

5. Shipping & Delivery

We aim to process, dispatch, and deliver orders within the timelines communicated on our website or at the time of purchase.

Delivery estimates may vary depending on:

Product availability and harvest schedules.
Order processing and packaging requirements.
Courier and logistics operations.
Weather conditions and transport disruptions.
Delivery locations, including remote or less accessible areas.
Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information, including a valid delivery address and contact number.

If incorrect or incomplete information results in a failed delivery attempt or return shipment, additional shipping charges may apply where permitted by law.

Customers should inspect their parcels upon delivery and report any visible damage, leakage, or incorrect products within the timelines specified in our Refund & Return Policy.

For more information about dispatch timelines, delivery coverage, and shipping charges, please refer to our Shipping Policy.

6. Product Freshness, Storage & Shelf Life

Our product range includes traditional pickles, seasonal produce, and other food products. Storage requirements and shelf life may differ depending on the product.

To maintain product quality and safety, customers are advised to:

Inspect products upon delivery.
Follow the storage and handling instructions provided on product labels or packaging.
Store fresh produce appropriately and consume it within the recommended period.
Use clean, dry utensils when handling pickles, where recommended.
Observe the declared best-before or expiry date.
Avoid consuming products that show unusual spoilage, damaged seals, or other signs of compromised safety.

Mahalaxmi Farm is not responsible for deterioration resulting solely from improper storage, handling, or use after delivery, except where liability cannot be excluded under applicable law.

If a product arrives damaged, spoiled, or otherwise unsuitable for consumption, please contact us promptly so we can investigate and assist.

7. Cancellations, Returns & Refunds

Due to the nature of food products and fresh agricultural produce, cancellations and returns may be subject to certain restrictions.

Our general conditions are as follows:

Orders may be eligible for cancellation before they are packed or dispatched, subject to their processing status.
Once an order has been dispatched, cancellation may not be possible.
Returns are generally not accepted for changes of preference or taste, except where required by applicable law.
Refunds or replacements may be available for products that arrive damaged, defective, spoiled, or incorrect.
All claims are reviewed based on the circumstances and supporting information provided.

If you receive a damaged, defective, spoiled, or incorrect product, please contact our customer support team preferably within 24 hours of delivery.

When reporting an issue, please provide:

Your order number or purchase details.
A description of the issue.
Clear photographs of the product and packaging.
An unboxing video, if available.

We will review genuine complaints and arrange an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

For complete information about cancellations, damaged products, replacements, and refund processing, please refer to our Refund & Return Policy.

8. Website Usage & Intellectual Property

By using our website, you agree to use it responsibly and in accordance with applicable laws.

You agree not to:

Use the website for unlawful, fraudulent, or misleading purposes.
Attempt to gain unauthorised access to our website, systems, or servers.
Interfere with website security, functionality, or performance.
Introduce malicious software or engage in activities that may compromise the website.
Copy, reproduce, distribute, or commercially exploit our website content without appropriate authorisation.

Unless otherwise stated, the photographs, written content, product descriptions, graphics, branding, logos, and other original materials displayed on this website belong to Mahalaxmi Farm or are used with appropriate permission.

Unauthorised commercial use of our intellectual property is prohibited.

9. Privacy & Personal Information

Your use of our website is also subject to our Privacy & Cookies Policy.

We collect and process personal information for purposes such as order fulfilment, customer communication, payment processing, website functionality, and other activities described in that policy.

Please review our Privacy & Cookies Policy to understand how your information is collected, used, shared, and protected.

10. Limitation of Liability

We make reasonable efforts to ensure the accuracy of product information, availability, pricing, and delivery estimates.

However, to the extent permitted by applicable law, Mahalaxmi Farm shall not be responsible for:

Indirect or consequential losses arising from the use of our website or services.
Delays resulting from circumstances beyond our reasonable control.
Minor natural variations in agricultural produce that do not affect product safety or the essential characteristics described.
Losses arising solely from improper product storage or handling after delivery.
Temporary interruptions to website availability caused by maintenance, technical issues, or third-party service disruptions.

Nothing in these Terms of Service is intended to exclude or restrict any rights or remedies available to customers under applicable consumer protection laws.

Where legally permitted, our liability for a specific order shall be limited to the amount paid for that order, except where a different liability standard is required by law.

11. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our products, website, operations, or applicable legal requirements.

Revised terms will be published on this page with an updated revision date.

Changes will generally apply to future use of the website and future orders, and will not override rights already established under applicable law.

12. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes relating to these terms shall be subject to the jurisdiction of the competent courts in Uttarakhand, India.

13. Contact Us

If you have any questions about these Terms of Service, an order, or our products, please contact the Mahalaxmi Farm team through the official contact information provided on our website.

Mahalaxmi Farm
Haldwani, Uttarakhand, India

Frequently Asked Questions

1. Where is Mahalaxmi Farm based, and where does the produce come from?

Mahalaxmi Farm is based in Haldwani, Uttarakhand, in the foothills of Kumaon.

Our farm grows seasonal produce, including mangoes, and we also offer traditional pickles and other food products. Product ingredients and sourcing may vary depending on the recipe and seasonal availability.

2. How can I place an order?

You can place an order directly through our website. You may also contact us through our official WhatsApp, Instagram, or phone support channels for product enquiries and assistance with purchases.

Orders are subject to product availability and successful confirmation.

3. What payment methods do you accept? Is it safe to pay online?

We accept payment methods supported by our website checkout, which may include UPI, debit and credit cards, net banking, and other digital payment options.

Cash on Delivery may also be available for eligible orders and serviceable locations. Any applicable charges will be displayed at checkout.

Online payments are processed through third-party payment service providers, and Mahalaxmi Farm does not directly store complete card details or banking passwords on its servers.

4. Why does the produce look slightly different from the website photographs?

Natural produce can vary in size, colour, shape, sweetness, and texture depending on the variety, growing conditions, and harvest.

Minor natural variations are expected and do not necessarily indicate a defect. We aim to represent our products accurately through photographs and descriptions.

5. How long will it take for my order to arrive?

Dispatch and delivery timelines depend on product availability, order processing, delivery location, and courier operations.

Estimated delivery information will be communicated through our website or during the order process. Occasionally, weather conditions, harvest schedules, or logistics disruptions may affect these timelines.

Please refer to our Shipping Policy for more information.

6. Can I cancel or modify my order after placing it?

If you need to cancel or modify an order, please contact our support team as soon as possible.

Changes may be possible before an order is packed or dispatched. Once dispatched, cancellations or modifications may not be possible.

Please refer to our Refund & Return Policy for the applicable conditions.

7. What should I do if my order arrives damaged or contains incorrect items?

If you receive a damaged, defective, spoiled, or incorrect product, please contact our customer support team promptly, preferably within 24 hours of delivery.

When reporting the issue, please provide:

Your order number or purchase details.
Clear photographs showing the issue and the product packaging.
An unboxing video, if available.
A brief explanation of the problem.

We will review your complaint and determine an appropriate resolution in accordance with our Refund & Return Policy and applicable law.

8. How should I store my products after delivery?

Storage instructions vary depending on the product.

Fresh produce should be unpacked promptly and stored under suitable conditions. Traditional pickles should be handled and stored according to the instructions provided on their packaging.

Always follow the product's storage directions and best-before information to maintain quality and safety.

9. Can I place bulk or commercial orders?

We welcome enquiries for bulk purchases, corporate gifting, and commercial requirements, subject to product availability and order quantities.

For wholesale pricing, larger orders, or specific packaging requirements, please contact our team through the official communication channels listed on our website.