Privacy policy

Last updated: October 2026

Welcome to Mahalaxmi Farm. Your privacy matters to us, and we are committed to protecting the personal information you share with us.

This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us through WhatsApp, phone, email, or social media.

1. Information We Collect

We may collect the following information when you interact with Mahalaxmi Farm:

Name
Phone number
Email address
Shipping and billing addresses
Order details and purchase history
Payment-related information processed through third-party payment providers
Messages and enquiries sent through WhatsApp, social media, email, or contact forms
Website usage information collected through cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

Process, confirm, and deliver your orders
Communicate order updates, shipping information, and delivery notifications
Respond to enquiries and provide customer support
Improve our products, website, and overall customer experience
Share updates about seasonal produce, new products, offers, and farm-related activities when you have chosen to receive them
Maintain website security, prevent fraud, and improve performance
Comply with applicable legal and regulatory obligations

We do not sell your personal information to third parties.

3. WhatsApp & Other Communications

You may communicate with Mahalaxmi Farm through WhatsApp, phone, email, or social media for product enquiries, order assistance, and customer support.

Information shared during these conversations may be used to respond to your enquiries, process orders, coordinate deliveries, and resolve customer service concerns.

We recommend that you avoid sharing sensitive financial information, such as banking passwords, card security codes, OTPs, or UPI PINs, through WhatsApp, email, or social media.

4. Payments

Online payments are processed through trusted third-party payment service providers, including the payment options available at checkout.

Mahalaxmi Farm does not directly store your complete debit or credit card details, UPI PINs, or banking passwords on its servers.

Payment providers may collect and process information necessary to complete transactions, prevent fraud, and comply with applicable financial regulations.

5. Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience, support essential website functions, and understand how visitors interact with our store.

These technologies may help us:

Remember shopping cart contents and browsing preferences
Analyse website traffic and visitor behaviour
Improve website functionality and performance
Understand how customers discover our products
Measure the effectiveness of marketing and advertising campaigns

We may use analytics and advertising technologies provided by services such as Google Analytics and Meta, depending on the tools enabled on our website.

You can manage or disable cookies through your browser settings. Please note that restricting certain cookies may affect some website features, including shopping cart and checkout functionality.

6. Third-Party Services

To operate our online store and provide our services, we may share relevant information with trusted third-party service providers, including:

E-commerce and website hosting platforms, including Shopify
Payment gateways and payment processing providers
Shipping, courier, and logistics partners
Website analytics services
Advertising and marketing platforms
Customer communication and support services

These service providers may process information necessary to perform their respective functions, subject to applicable laws and their own privacy practices.

We encourage you to review the privacy policies of third-party services where relevant.

7. Data Security & Retention

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain transaction records, and comply with applicable legal obligations.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable laws, you may request to:

Access information we hold about you
Correct or update inaccurate personal information
Request deletion of personal information that is no longer required
Withdraw consent for optional communications
Opt out of promotional emails, messages, or other marketing communications

Some information may need to be retained for legal, accounting, tax, fraud prevention, or other legitimate purposes.

To submit a privacy-related request, please contact us using the details provided below.

9. Children's Privacy

Our website and services are intended for customers who are legally permitted to make purchases.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by law.

If you believe that a child has provided us with personal information without appropriate authorisation, please contact us.

10. Changes to This Policy

We may update this Privacy & Cookies Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page, along with a revised "Last updated" date.

11. Contact Us

If you have questions about this policy, how your information is handled, or would like to submit a privacy-related request, please contact us.

Mahalaxmi Farm
Haldwani, Uttarakhand, India

Frequently Asked Questions

1. Why does Mahalaxmi Farm need my name, phone number, and address?

We collect the information necessary to process and deliver your order. Your name and shipping address help our delivery partners reach you, while your phone number and email allow us to share order confirmations, tracking updates, and delivery information.

2. Is it safe to contact Mahalaxmi Farm through WhatsApp?

WhatsApp is one of the ways you can communicate directly with our team. Information shared during these conversations is used to respond to enquiries, assist with orders, and coordinate deliveries.

However, we recommend avoiding the sharing of sensitive financial information or passwords through messaging platforms.

3. Should I share my bank details, UPI PIN, or card information over WhatsApp?

No. Never share sensitive financial credentials such as your UPI PIN, OTP, banking password, card CVV, or complete card details through WhatsApp, Instagram, email, or other messaging platforms.

Mahalaxmi Farm will never ask you to disclose your passwords, OTPs, or UPI PINs. Online payments should be completed through the payment options provided at checkout.

4. Does Mahalaxmi Farm store my debit or credit card details?

No. Mahalaxmi Farm does not directly store your complete debit or credit card details or banking passwords on its servers.

Online transactions are handled through third-party payment service providers that manage payment information according to their applicable security and compliance requirements.

5. Does Mahalaxmi Farm sell or share my personal information with advertisers?

We do not sell your personal information to third-party data brokers or telemarketers.

However, we may share limited information with service providers that help operate our website, process payments, deliver orders, or support our marketing activities, as described in this policy.

6. Who can access my shipping information?

Relevant shipping details, such as your name, delivery address, and phone number, may be shared with our courier and logistics partners to fulfil your order.

Other authorised service providers may access information necessary to perform their services.

7. Will I receive marketing messages from Mahalaxmi Farm?

We may contact you with essential transactional information, including order confirmations, dispatch notifications, and delivery updates.

We may also share occasional updates about seasonal harvests, new products, offers, and farm activities when you have chosen to receive marketing communications.

You can opt out of promotional communications by following the unsubscribe instructions provided or contacting our team.

8. What are cookies, and why does Mahalaxmi Farm use them?

Cookies are small files stored on your device that help websites remember certain information and preferences.

We may use cookies to support shopping cart functionality, understand website traffic, improve browsing experiences, and measure advertising performance through tools such as Google Analytics and Meta.

You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

9. Can I request changes to or deletion of my personal information?

Yes. You can contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.

We will review your request and take appropriate action. Please note that certain records may need to be retained for accounting, tax, legal, or other legitimate purposes.