Refund policy

Last updated: 31 August 2026

At Mahalaxmi Farm, we carefully prepare and pack every product so it reaches you safely and in good condition. If something goes wrong with your order, please contact us and we will make every reasonable effort to resolve it fairly.

This policy applies to orders placed directly through mahalaxmifarm.in.

Returns

Because our pickles and other products are consumable food items, we cannot accept returns of products that have been opened or used without a quality-related concern.

Please do not send any product back to us without first receiving confirmation from our customer support team. If a return is required for an approved claim, we will provide the necessary instructions.

When You Can Request Help

You may request a replacement or refund if:

The product was damaged, broken, leaking, or tampered with when delivered.
You received a product different from the one you ordered.
An item from your order is missing.
The product was expired when delivered.
The product appears spoiled, contaminated, or unsafe to consume.
The product is materially different from its description on our website.
Your prepaid order is confirmed as lost in transit.
Your order is delivered materially later than the stated delivery schedule, except where the delay results from events beyond our reasonable control.

All requests are subject to verification by our customer support team.

Reporting an Issue

Please contact us within 48 hours of delivery if you receive a damaged, leaking, incorrect, missing, or defective product.

For packages marked as delivered but not received, please contact us within 48 hours of the delivery notification so we can promptly investigate the matter with the courier partner.

When submitting your request, please provide:

Your order number.
The name of the affected product.
A brief explanation of the issue.
Clear photographs of the product, outer packaging, shipping label, and the affected area.
An unboxing video, if available—especially for missing, broken, leaking, or tampered products.

Please retain the product and all original packaging until your claim has been reviewed. An unboxing video is strongly recommended because it helps us verify and resolve transit-related claims more quickly.

These reporting periods help us investigate issues effectively and do not restrict any rights available to you under applicable law.

Resolution of Approved Claims

After reviewing your request, we may provide one of the following resolutions, as appropriate:

Replacement of the affected product.
Refund for the affected product.
Store credit, only with your agreement.
Another mutually agreed resolution.

If the same product is unavailable, you may choose between an equivalent replacement, where available, or a refund for the amount paid for the affected product.

For an issue attributable to Mahalaxmi Farm or our delivery partner, you will not be charged for an approved replacement or return shipment.

For combo or bundle orders, the resolution will normally apply only to the affected product unless the complete order is found to be affected.

Order Cancellations

If you wish to cancel your order, please contact us within 2 hours of placing it.

We will accept the cancellation if the order has not already been processed, packed, or dispatched. Once an order has been processed or handed over to the courier partner, it cannot ordinarily be cancelled.

No cancellation fee will be charged for an order successfully cancelled before processing.

Submitting a cancellation request does not automatically confirm cancellation. Your order will be considered cancelled only after you receive confirmation from our team.

Changes to an Order or Delivery Address

Please contact us immediately if you need to correct your delivery address, phone number, or order details.

We will try to make the requested change if the order has not been processed or dispatched. However, we cannot guarantee changes after an order has entered processing.

Mahalaxmi Farm will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided while placing the order.

Cancellation by Mahalaxmi Farm

We may cancel an order in situations including:

The product becomes unavailable.
There is an error in the product, price, discount, or promotional information.
The delivery address is incomplete, inaccurate, or unserviceable.
We are unable to verify the order or contact the customer.
Fraudulent or unauthorised activity is suspected.
Circumstances beyond our reasonable control prevent fulfilment.

If we cancel a prepaid order, the amount collected for the cancelled item or order will be refunded in full.

Failed or Refused Deliveries

If an order is returned to us because:

The delivery address was incorrect or incomplete.
The customer was unavailable after reasonable delivery attempts.
The customer could not be contacted.
The package was refused without an eligible product or delivery issue.

We may deduct the actual forward and return shipping costs from any approved refund. If you request re-dispatch, additional shipping charges may apply.

No such deduction will be made when the failed delivery is attributable to Mahalaxmi Farm or our courier partner.

Refund Processing

Once a refund is approved, it will generally be initiated within 5–7 business days.

Refunds for prepaid orders will be issued to the original payment method wherever possible. Your bank, card issuer, UPI provider, or payment gateway may require additional time to reflect the amount in your account.

For Cash on Delivery orders, we may request your UPI ID or bank account details to process an approved refund. Mahalaxmi Farm will never ask for your UPI PIN, card PIN, password, or OTP.

Refunds will be based on the actual amount paid after discounts. For a partial claim, only the value of the affected product will ordinarily be refunded. Original delivery charges will be refunded only when the complete order qualifies for a refund due to an issue attributable to Mahalaxmi Farm or the courier partner.

Promotional and Complimentary Products

Complimentary products and free gifts are not eligible for a cash refund. If a complimentary item arrives damaged or is missing, we may replace it with the same or a similar item, subject to availability.

For discounted products, combos, or promotional purchases, any approved refund will be calculated based on the amount actually paid and the applicable promotional terms.

Complaint Resolution

We will acknowledge eligible customer complaints within 7 days of receiving them and aim to resolve them as quickly as possible. Consumer grievances will be handled within the period required under applicable law.

Nothing in this policy limits any rights or remedies available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.

Customer FAQs: Returns, Cancellations & Refunds

1. Can I return a pickle or food product if I simply change my mind?

Because our pickles and farm goods are consumable food items, we cannot accept returns for items that have been opened or used without a genuine quality issue. Please do not send any items back without prior confirmation and instructions from our support team.

2. Under what circumstances can I ask for a replacement?

You can request assistance if:

The item arrived damaged, leaking, broken, or tampered with.
You received the wrong item or an item is missing from your parcel.
The product was expired, spoiled, contaminated, or unsafe.
The product differs materially from its website description.

3. What is the deadline to report an issue with my delivered parcel?

Damaged, incorrect, defective, or missing items: Contact us within 48 hours of delivery.
Package marked "Delivered" but not received: Notify us within 48 hours of the delivery alert so we can investigate with the delivery partner.

4. What evidence do I need to submit with my claim?

Please provide:

Your Order ID.
The name of the affected product and a brief explanation of the problem.
Clear photos of the outer shipping box, the courier label, and the damaged/defective product.
An unboxing video (strongly recommended, especially for leaking, broken, or missing items)

Please keep the product and its packaging intact until our review is complete.

5. How long do I have to cancel my order after placing it?

You must reach out to us within 2 hours of placing your order. We can accept cancellations only if the order has not yet been processed, packed, or handed over to our courier partner. Cancellations are officially confirmed only after you receive an explicit confirmation from our team.

6. Can I update my shipping address or contact details after ordering?

Yes, provided you contact us immediately before the order has entered processing or dispatch. We cannot guarantee modifications once packing or transit begins.

7. If one jar in a multi-pack or combo is damaged, do I get a refund for the whole set?

For combo or bundled orders, refunds or replacements apply solely to the specific affected item, unless the entire order is found to be compromised.

8. What happens to delivery fees if my parcel returns undelivered?

When a parcel returns to our farm due to customer unavailability, wrong address details, or refusal without genuine cause, forward and return logistical charges will be deducted from your order balance. Any re-shipping request will incur fresh delivery charges.