Let's Stay Connected

At Mahalaxmi Farm, we believe good food brings people together, and every conversation helps us grow.

Whether you have a question about our products, need assistance with an order, or want to share your feedback, we're here to help.

Get in Touch

Email: hello@mahalaxmifarm.in

Phone: 9045303576

Address: Mahalaxmi Farm  Haldwani, Uttarakhand, India

We value every message and look forward to hearing from you.

Frequently asked questions

Where is Mahalaxmi Farm located?

Our orchards and processing facilities are based in Haldwani, Nainital District, Uttarakhand, India.

What are your customer support operating hours?

Our team is available from Monday to Saturday, 9:00 AM – 6:00 PM (IST). Inquiries sent on Sundays or public holidays are addressed on the next business day.

What is the fastest way to get in touch with you?

For urgent queries, order status, or quick questions, WhatsApp is our quickest channel. You can message us directly at 9045303576. For detailed order issues, email us at hello@mahalaxmifarm.in.

Can I place an order directly over WhatsApp or phone?

Yes. In addition to our website, we accept orders via WhatsApp message, Instagram direct messages, or phone call. Your order is confirmed once our team verifies stock availability and shares payment instructions.

How long will it take for your team to respond to my email or message?

WhatsApp / Phone: Usually within 2 to 4 business hours.
Email / Contact Form: Typically within 24 to 48 business hours.

I received a damaged, leaking, or wrong item. How do I report it?

Please do not send items back without contacting us first. Reach out via WhatsApp or email within 48 hours of delivery with: Your Order ID. A brief note explaining the issue. Clear photographs of the shipping label, packaging box, and product issue (an unboxing video is strongly encouraged).

Can I visit Mahalaxmi Farm in Haldwani?

We love meeting our community! However, because we are an active working farm and seasonal harvesting schedules vary, prior appointments are required. Please reach out via WhatsApp or email at least 3-4 days in advance to coordinate a visit.

Do you handle bulk, corporate, or festive gifting orders?

Yes. We supply seasonal mango crates, curated pickle gift hampers, and custom agricultural gift boxes for corporate events, weddings, and bulk requirements. Contact us via email or WhatsApp with your required quantities, location, and preferred delivery timeline for custom pricing.

Can I change my delivery address or phone number after ordering?

If your order has not been packed or dispatched, we will gladly update your details. Please WhatsApp us within 2 hours of order placement with your Order ID and the updated address.

How can I track my shipment?

Once your fresh produce or pickle jars are packed and dispatched, a tracking link with the courier partner's details is sent directly to your registered WhatsApp number or email address.